As an experienced traveler you are well informed, prepared and mindful. Uniworld approaches every cruise with that same thorough diligence. Stringent security and sanitation protocols onboard our ships are nothing new to us. They not only remain our top priorities but are being escalated as we face the current challenge. We have and will continue to look for the most up-to-date health and safety recommendations from Cruise Line International Association (CLIA) and the World Health Organization (WHO) and will continue to update our policies accordingly for your added peace of mind.
COVID-19 FAQs: Before your cruise Expand all
Will I need to have had the COVID-19 vaccination to be allowed to travel with Uniworld?
We highly recommend guests are vaccinated to ensure the safety and wellbeing of all onboard. Prior to embarkation ALL guests will need to provide one of the following:
- A verifiable and negative result of a PCR test taken within 72 hours of the start of their cruise.
- A verifiable and negative result of a rapid antigen test taken within 72 hours of the start of their cruise.
We highly recommend that all vaccinated guests bring their original COVID-19 vaccination certificate with them, as individual cities, countries and onshore venues may require proof of vaccination at any point during the trip. We also recommend taking a picture of any paper vaccination certificates in case of loss of the original.
Please note that guests will also need to comply with any specific requirements imposed by airlines and/or governments, which may differ from the above and may include proof of full COVID-19 vaccination.
Will Uniworld be assisting with any mandatory testing required prior to, during or post cruise?
Any testing that is required prior to the start of the Uniworld cruise or cruise/tour, including the negative COVID-19 test required to board the ship, will be the responsibility of the guest.
Certain countries may require COVID-19 tests mid-cruise. If a country we cruise in/through requires tests mid-cruise, Uniworld will facilitate testing onboard and cover those expenses.
Tests that are required onboard for the re-entry to a guest’s home country will be at the expense of the guest; however our onboard team will help facilitate those mandatory tests with as little impact as possible to the guest experience.
It is the responsibility of the guest to make sure they understand the specific requirements of the countries they are traveling to prior to their trip. There are several resources available to help find this information, including the official government website for each country as well as the Travel Requirements section of the Uniworld website.
How can I show you that I have been vaccinated?
Upon embarkation, guests will be asked to show a verifiable negative test result for COVID-19 (PCR or antigen, electronic or paper showing date and time of test) taken within the prior 72 hours. While guests will not be required to show a copy of their vaccination record to board the ship, we highly recommend that all vaccinated guests bring their original COVID-19 vaccination certificate with them, as individual cities, countries and onshore venues may require proof of vaccination at any point during the trip. We also recommend taking a picture of any paper vaccination certificates in case of loss of the original.
All guests should familiarize themselves with requirements imposed by airlines and/or countries which may differ from the vaccine/testing requirements listed above. There are several resources available to help find this information, including the official government website for each country as the Travel Requirements section of the Uniworld website.
What happens if someone on my cruise gets sick?
If a guest gets sick while traveling with Uniworld, we will need to evaluate the situation on a case-by-case basis and follow the advice of local government and health authorities to determine whether or not the cruise will proceed. We will be on hand to facilitate any required distancing or testing and ultimately, we will take care of you and be with you every step of the way until you are on your flight home.
We strongly encourage our guests to obtain travel insurance to cover situations like these. Learn about our Travel Protection Plans here.
What happens if my destination still has travel restrictions by the departure date of my cruise?
In the event that this happens, we will reach out to impacted guests in advance of their cruise to assist in changing their travel plans.
In the current environment, travel requirements by country are fluid and can change at any time. It is important for guests to make sure they understand the specific requirements of the countries they are traveling to prior to their trip. There are several resources available to help find this information, including the official government website for each country as well as the Travel Requirements section of the Uniworld website.
In addition to vaccination and/or testing, what extra steps do I need to take prior to traveling?
We ask that guests adopt the physical distancing and hygiene best practices as required by their country/state of origin prior to their trip. Guests will also be required to complete Uniworld's Travel Declaration prior to embarkation.
When are you likely to operate cruises again?
Many countries have announced their intent to open borders for travelers. Learn about our upcoming cruises in these countries here: https://www.uniworld.com/open-for-travel.
Are The Travel Corporation (TTC) and Uniworld financially sound?
Uniworld is a proud member of TTC, a family owned and operated business with over a century of experience. As such, we’ve remained stable and solvent despite the difficulties caused by the pandemic. TTC's incredible legacy, financial strength and integrity mean you can have peace of mind knowing your money is safe. You can read TTC Chief Executive Brett Tollman's letter of reassurance to all guests here.
COVID-19 FAQs: During your cruise Expand all
What health and safety protocols do I need to follow onboard?
Guests will be asked to follow all health instructions—whether noted in physical signage, or requested from our crew. Our expanded COVID-19 protocols for guests include but are not limited to the following*:
- All guests must and will have their temperature taken throughout the cruise using touchless technology.
- All guests are asked to sanitize their hands when entering public spaces, when coming back onboard the ship each day, and before each meal.
- Any onboard payments are processed using a contactless payment method and credit card machines will be wiped after each PIN entry.
*Note: Health and safety features may vary on ships not owned and operated by Uniworld for certain non-European itineraries. Nonetheless, ships not owned and operated by Uniworld do adhere to high standards for sanitation and safety.
Will I need to wear a mask during the cruise?
Guests will be required to wear a mask while walking around public areas, such as the corridors or the lobby, and when the required distancing to others cannot be maintained. Masks can be taken off when seated in the lounge and restaurant. While onshore, all guests and crew are subject to local mask guidelines. Please pack any personal protective equipment (PPE) and sanitizers that you require.
Will I need to wear a mask while on the motorcoach (bus)?
Guests will be required to wear a mask while traveling in the motorcoach (bus).
What will mealtimes look like onboard?
Dining onboard will be similar to how it was prior to COVID; however, we’ll now have the opportunity to serve our guests directly during the breakfast and lunch buffet with the removal of self-service. Dinner will continue to be served à la carte.
Most Uniworld ships have a choice of restaurants onboard, all of which will be open for service. Plus, we will continue to offer room service 24 hours a day.
How will the ship be kept clean and made to ensure it is germ-free?
Housekeeping staff disinfect all public area touch points and hot spots throughout the day, including all handrails and door handles. All staterooms and suites are thoroughly cleaned on a daily basis and air-conditioning filters are cleaned and disinfected on each embarkation day before rooming takes place.
Additionally, we have invested in an e-Mist electrostatic spraying system to disinfect our ships on a regular basis and we have added advanced air filtration systems to our restaurants and lounges.
How will Uniworld look after my health and safety onshore?
In addition to closely vetting all of our onshore partners to make sure they follow our strict standards, we require all buses to be cleaned and wiped with disinfectant before each use. Your personal Vox boxes are also sanitized prior to embarkation and after each excursion.
How will luggage be handled to avoid cross-contamination?
Crew wash their hands frequently when handling guest luggage. Disembarkation luggage is kept separate from embarkation luggage to avoid cross-contamination.
What health and safety protocols will the crew be following onboard?
All crew receives professional health and hygiene training (HACCP) by an external consultant before each ship begins its sailing season, including training on how to look for symptoms. Crew members strictly adhere to social distancing requirements, are required to wear masks at all times and wash and sanitize their hands frequently.
For the safety of our crew and guests, all crew undergo regular health screenings and temperature checks, and are quarantined immediately if symptoms are present. Crew quarters are sanitized regularly, and all crew meals are served (with no self-service allowed).
Will I be refunded for missed inclusions?
Please be assured that we are a responsible and conscientious cruise line with a reputation for providing incredible experiences for our guests. While some inclusions may be subject to change or closures, wherever possible we will find alternative solutions to ensure our guests’ experience is still a remarkable one.
An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the U.S. State Department and the Centers for Disease Control (CDC), senior citizens and guests with underlying medical conditions are especially vulnerable.
In choosing to travel with Uniworld, you voluntarily assume all risks related to exposure to COVID-19.
For additional details about our sanitation and hygiene protocols, please click here to visit our Health and Safety page.